Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-seat-heating-repair.collision-talk.com (hereinafter referred to as “Mercedes seat heating repair” or “we,” “our,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of information that identifies you personally, in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA) and the California Privacy Rights Act (CPA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Consumer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://mercedes-seat-heating-repair.collision-talk.com
  2. Any applications or mobile services we offer
  3. Services and products provided through our platform
  4. Interactions between you and our team, whether online or offline

Please note that this policy does not extend to third-party websites, apps, or services accessible through links on our site, as these entities have their own privacy policies governing data collection and usage. We encourage you to review these policies before providing any personal information.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data during various interactions:

  1. Using Our Applications and Services: As an authorized user, your account information, payment details, and service-related data are collected and processed to provide you with access to our services and enhance your experience.
  2. Visiting Our Websites: When you browse our websites, we may collect certain information automatically, such as your IP address, browser type, operating system, and pages visited, for analytics and improvement purposes.
  3. Communications: We may reach out to you via email, phone, or SMS for marketing, transactional, or service-related communications. You can opt-out of receiving such messages at any time.

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  • Account Information: This includes user names, email addresses, passwords (hashed and encrypted), and profile details.
  • Payment Information: Credit card numbers, billing addresses, and payment history are collected for processing transactions securely.
  • Financial Information: We may gather data related to your financial status or creditworthiness when necessary for service provision or finance applications.
  • Purchase Information: Details about products or services you’ve purchased from us, including quantities, dates, and prices.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to recognize your device and provide personalized services.
  • Location Data: Your geographic location data when you interact with our geo-services or consent to location sharing.
  • Feedback and Reviews: Any comments, reviews, or ratings you submit to us, along with the associated metadata.
  • Social Media Information: If you choose to log in via social media accounts, we may collect information from those platforms, such as your public profile data.
  • Product Information: Details about products you’ve viewed, added to your cart, or purchased on our e-commerce platform.

We obtain this data through direct user input, automatic logging of interactions, and, in some cases, third parties who provide us with aggregated or de-identified data for marketing or service improvement purposes.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance your experience on our site:

  • Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
  • Preference Cookies: Used to remember your preferences, such as language settings or display options.
  • Analytics Cookies: Track user behavior on our sites for analytics purposes, helping us understand how users interact with our content and services.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

  • Data required for legal compliance, tax purposes, or fraud prevention is stored until the applicable retention period expires.
  • Personal data associated with active user accounts is retained while your account remains active.
  • Once the purpose of data collection is fulfilled, we securely delete or anonymize the data to protect your privacy.

Data Security Measures

We prioritize the security of your personal data:

  • Encryption: We use encryption for both online transmissions and stored data to safeguard sensitive information.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
  • Regular Audits: Regularly reviewing and updating our security measures ensures compliance with industry best practices.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and know how it is being used.
  • Rectification: The right to have inaccurate or incomplete data corrected.
  • Erasure (Right to be Forgotten): In certain circumstances, you can ask us to delete your data securely.
  • Restriction: You may restrict the processing of your personal data in specific situations.
  • Portability: The right to receive a copy of your data in a structured, commonly used format and to transfer it to another controller.
  • Objection: Oppose the processing of your data for specific purposes.
  • Non-Discrimination: You have the right not to be subject to automated individual decision-making, except where necessary or legally required.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be prominently displayed on our website, and updated policy versions will be linked from this page. We encourage you to review this page periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, data protection, or this Privacy Policy, please contact us:

We appreciate your trust in our company, and we are committed to protecting your privacy throughout your interactions with Mercedes seat heating repair.